Well, it seems I was premature in my triumph at escaping the clutches of BT as my broadband provider. Having switched from BT to Zen on the 10th October, I was surprised to see a credit card charge coming through from BT Openworld dated 14th October.
I rummaged about on the BT web pages for an appropriate phone number, and found it spectacularly byzantine. Or possibly labyrinthine.
 
				
 
		
				 
							
					 
							
					 
							
					 
							
					